- Reengineering
is the radical redesign of business processes for
dramatic improvement. Radical redesign means starting
over- instead of changing or modifying our existing ways
of working. We begin with a blank sheet of paper. A business
process is a group of activities that create value for
the customer. Order fulfillment, for example, is a process
that consists of many activities, from order entry to
shipping. Dramatic improvement means a quantum leap in
performance-a tenfold increase in productivity or an 80
percent reduction in cycle time.
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